General Terms And Conditions

The conditions for the right of cancellation apply (see cancellation policy). Otherwise the statutory provisions.

The seller is liable for material defects in accordance with the applicable statutory provisions.

We do not save the full text of the contract. Before sending the order, the contract data can be printed out or electronically saved using the browser's print function. After we have received the order, the order data, the information required by law for distance sales contracts and the general terms and conditions will be sent to you again by email.

Collection, processing and use of personal data:

We only collect personal data to the extent that you have made available.

Your personal data is processed and used to fulfill and process your order and to process your inquiries.

After the contract has been fully processed, all personal data are initially stored taking into account tax and commercial retention periods and then deleted after the deadline has expired.

Transfer of personal data:

Your data will not be passed on to third parties without your express consent. The only exception to this are our service partners, who we need to process the contractual relationship. In these cases we strictly observe the requirements of the Federal Data Protection Act. The amount of data transmission is limited to a minimum.

Right of withdrawal:

 You can revoke your contract declaration within one month. Cancellation policy Right of cancellation: You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us: Tendenze-Italy S.R.L. Via Monte Falco 31, I-52100 Arezzo (AR), Tel. +3905754581 Italy, by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of revocation: If you revoke this contract, we have to repay all payments that we have received from you, minus delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract . For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the , Igoods back, whichever is earlier. You have to return the goods to us immediately and in any case no later than 30 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 30 days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Exclusion of the right of withdrawal: The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

- To: Tendenze-Italy S.R.L., Via Monte Falco 31, I-52100 Arezzo (AR), Italy

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following

Goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only when notified on paper)

- date

(*) Delete where inapplicable